Cancellation, Return and Refund Policy
1. APPLICABILITY OF POLICY
By using Sudharani.com and/or initiating a request for purchase of Product(s) on the Sudharani.com, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on Sudharani.com. Please note that, we may from time to time change the terms of the Policy that govern your terms of cancellation, return or refund of an order for Product bought on Sudharani.com. Every time you wish to use Sudharani.com, please check the Policy to ensure you understand the terms and conditions that apply at that time.
2. TERMS OF CANCELLATION
(a) You can cancel the order prior to the dispatch of Product by the seller. The order cannot be cancelled once the dispatch has been initiated.
(b) The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method.
(c) On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process will be initiated within 24 hours of confirmation of cancellation.
3. TERMS OF RETURN AND REFUND
(a) You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. Reliance will not process return if you have placed the order for a wrong product model, colour or incorrect Product.
(b) You may initiate the return by contacting us through Gmail: email@example.com, and write clearly Why you are returning the product.
(c) If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately mail us a request in this regard on the Sudharani. We will in our sole discretion verify if:
(1) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or
(2) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Sudharani may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.
(d) Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available.
(f) The amount claimed as refund will be refunded to you within 15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
4. CUSTOMER SUPPORT TEAM
For any feedback, concern or query, you may please reach out to us on the below contact details:
Write to us on: firstname.lastname@example.org
Call us at: 9742670670